ar9999 Privacy Policy

This Privacy Policy applies to the ar9999 online casino and sports betting platform, accessible at ar9999.org ("ar9999", "we", "us", "our"). ar9999 operates a mobile-first gaming platform providing casino games, sports betting including cricket, and related services to English-speaking players in Pakistan and other permitted jurisdictions.

ar9999 is the data controller for personal data collected through the platform. This means ar9999 determines the purposes and means of processing your personal information. If you have any questions about how ar9999 handles your data, contact us at the details provided in Section 13 of this Policy.

ar9999 collects the following categories of personal data from players:

2.1 Registration Data. When you create an ar9999 account, we collect your full name, Pakistani mobile number, date of birth, and account password (stored in hashed form — never in plain text).

2.2 Identity Verification (KYC) Data. To comply with anti-money laundering obligations and to verify your age and identity, ar9999 may request a copy of your Pakistani CNIC, passport, or other government-issued identity document, along with a selfie or proof of address where required.

2.3 Financial Data. Transaction records including deposit amounts, withdrawal requests, payment method references (e.g., JazzCash mobile number, bank account last four digits), and account balance history. ar9999 does not store full payment card numbers or complete bank account details.

2.4 Gaming Activity Data. Records of bets placed, games played, session duration, win/loss history, and bonus redemption activity on the ar9999 platform.

2.5 Technical Data. IP address, device type, browser type and version, operating system, time zone, and referral URL collected automatically when you access ar9999.org.

2.6 Communications Data. Records of your interactions with ar9999 support, including live chat transcripts and any correspondence sent to [email protected].

ar9999 collects personal data through the following means:

• Direct provision: Data you enter during account registration, KYC submissions, deposit and withdrawal requests, and support interactions.
• Automated collection: Technical data gathered automatically through cookies, server logs, and analytics tools when you visit ar9999.org.
• Payment processors: Transaction confirmation data received from JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and other integrated payment partners.
• Third-party verification: Identity verification results from KYC service providers where ar9999 uses automated document verification tools.

ar9999 uses your personal data for the following purposes:

• Creating and managing your ar9999 account, including authentication and session management;
• Processing deposits and withdrawals via your chosen payment method (JazzCash, Easypaisa, etc.) and maintaining accurate transaction records;
• Verifying your identity and age in accordance with KYC and AML obligations;
• Providing customer support and responding to queries raised via live chat or email;
• Detecting and preventing fraud, money laundering, bonus abuse, and other prohibited activities;
• Personalising your ar9999 experience, including displaying relevant game recommendations and promotions based on your gaming history;
• Sending transactional communications (deposit confirmations, withdrawal updates, security alerts) and, where you have consented, marketing messages about ar9999 offers;
• Complying with legal obligations, including reporting requirements under applicable anti-money laundering and gaming regulations;
• Improving ar9999 platform performance, security, and user experience through analysis of aggregated technical and usage data.

ar9999 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to deliver the services you signed up for when creating an ar9999 account, including account management, payment processing, and gaming services.
• Legal obligation: Processing required to comply with KYC, AML, and other applicable legal and regulatory requirements.
• Legitimate interests: Processing for fraud prevention, platform security, and improving ar9999 services where these interests are not overridden by your rights.
• Consent: Processing for marketing communications where you have explicitly opted in. You may withdraw consent at any time via your account settings.

ar9999 does not sell your personal data. We share personal data only in the following limited circumstances:

• Payment service providers: To process deposits and withdrawals, your transaction data is shared with the relevant payment partner (e.g., JazzCash, Easypaisa, HBL). These providers process data under their own privacy policies and are subject to contractual data protection obligations with ar9999.
• KYC and identity verification providers: Document images and identity data may be shared with third-party KYC providers to verify your identity. These providers act as data processors under ar9999's instructions.
• Game software providers: Gaming activity data (session ID, bet amounts) may be shared with certified game suppliers to facilitate gameplay and calculate outcomes. No personal identification data is shared with game providers beyond what is technically necessary.
• Law enforcement and regulators: ar9999 will disclose personal data to competent authorities where required by applicable law, court order, or regulatory directive, including for AML investigations.
• Business transfers: In the event of a merger, acquisition, or sale of ar9999, player data may form part of the transferred assets. Players will be notified of any such change in data controller.

ar9999 uses cookies and similar tracking technologies on ar9999.org to:

• Maintain your login session and authentication state;
• Remember your language, display preferences, and game history;
• Analyse how players interact with the platform to improve performance;
• Detect and prevent fraudulent or automated access.

You can control cookie behaviour through your browser settings. Disabling certain cookies may affect the functionality of ar9999, including the ability to stay logged in between page loads. ar9999 does not use third-party advertising cookies.

ar9999 retains personal data for as long as necessary to fulfil the purposes described in this Policy, subject to the following:

• Active accounts: Data is retained for the duration of your ar9999 account.
• Closed accounts: Following account closure, ar9999 retains transaction records and KYC documents for a minimum of five (5) years to comply with AML and financial record-keeping obligations.
• Support communications: Live chat transcripts and email correspondence are retained for two (2) years from the date of the interaction.
• Self-excluded players: Data for self-excluded accounts is retained for the duration of the exclusion period and for the applicable post-exclusion retention period to prevent re-registration during the exclusion window.

ar9999 implements technical and organisational measures proportionate to the risk of processing your personal data. These include:

• HTTPS/TLS encryption for all data transmitted between your device and ar9999.org;
• Hashed storage of passwords — ar9999 never stores passwords in plain text;
• Role-based access controls limiting internal access to personal data on a need-to-know basis;
• Regular security assessments of the ar9999 platform infrastructure;
• Two-factor authentication available to all players to secure ar9999 account access.

While ar9999 takes all reasonable steps to protect your data, no internet transmission or electronic storage system is 100% secure. In the event of a data breach that presents a material risk to your rights, ar9999 will notify affected players promptly in accordance with applicable obligations.

As a player, you have the following rights in relation to your personal data held by ar9999:

• Right of access: Request a copy of the personal data ar9999 holds about you.
• Right to rectification: Request correction of inaccurate or incomplete personal data in your ar9999 account.
• Right to erasure: Request deletion of your personal data, subject to ar9999's legal retention obligations (e.g., AML record-keeping requirements).
• Right to restrict processing: Request that ar9999 limits how it processes your data in certain circumstances.
• Right to withdraw consent: Withdraw consent for marketing communications at any time via account settings.
• Right to lodge a complaint: If you believe ar9999 has not handled your data lawfully, you may lodge a complaint with the relevant data protection authority in your jurisdiction.

To exercise any of these rights, contact ar9999 support via live chat or email (see Section 13). ar9999 will respond within 30 days of a verified request. Identity verification may be required before processing data subject requests.

ar9999 is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. If ar9999 discovers that a minor has registered an account, the account will be immediately closed, all balances forfeited, and all associated personal data deleted except where retention is required by law.

If you believe a minor is using or attempting to use ar9999, please contact support immediately. For guidance on protecting minors from online gambling, visit our Responsible Gaming page.

ar9999 may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform functionality. Material changes will be communicated to registered players via the platform or by notification to the mobile number on file at least 14 days before the change takes effect. The "Last updated" date at the top of this Policy will be revised accordingly. Continued use of ar9999 after an update constitutes acceptance of the revised Policy.

For any privacy-related queries, data subject requests, or concerns about how ar9999 handles your personal data, please contact us:

Live Chat: Available 24/7 on the ar9999 platform at ar9999.org.

Email (plain text — not a link):

[email protected]

ar9999 support handles queries from Pakistani players across Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, and all other regions. All correspondence is handled in English.